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RETURNS

You have the right to return for a change all or part of the order within 15 days from the date you received it. According to the current law, the customer of our company has the right to withdraw and can within fourteen (14) days cancel the order, returning the products in their original condition and requesting a refund of the amount paid. Our online store must return the money paid for the purchase of the product, in addition to shipping costs.

The procedure for product changes via e-shop is as follows:

Contact us by phone, let us know the product codes you want to return and the codes you also want to replace them with.

Pack the products with the packaging and all the labels-tabs in the box you received.

Wait for the courier with the new parcel (which we have already agreed by phone that we will send you) to make the exchange (give the old parcel and get the new one).

 

TERMS AND CONDITIONS OF CHANGES AND RETURNS

The following conditions must be met in full in order for the change-return to be accepted & nbsp; of the order. & nbsp; We reserve the right not to accept returns of products that do not comply with the terms of & nbsp; & nbsp; changes and returns listed below.

The change request must not exceed 15 & nbsp; days & nbsp; from the date stated on the receipt or change card.

All returned items must be picked up by us in their original condition, without signs of wear, soiling and suitable for resale.

All products must bear all the labels and accompanying tabs of the manufacturer that they had at the time of purchase as well as the packaging that came with them.

When you receive the products, we acknowledge that they will be tested to confirm that they meet your expectations. Because some of the products come in direct contact with the skin, & nbsp; & nbsp; please always wear underwear when testing them.

It is always preceded by telephone contact with the store at +302610 623331 Monday to Saturday (09.00 - 14.00)

Returns without prior information to the store will NOT BE ACCEPTED.

In case of non-compliance with the listed conditions, the company reserves the right to refuse your return.

CANCELLATION OF ORDER - RIGHT OF WITHDRAWAL

It is possible to cancel your order in the following cases:

Before sending the product - cancellation is possible by calling +302610 623331, Monday to Saturday (09.00-14.00)

 

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